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Terms and Conditions

This website is operated by Beyond the Pages Author Services. Throughout the site, the terms “I”, “we” and “our” refer to Beyond the Pages Author Services. Beyond the Pages Author Services offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, sellers, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our website (www.beyondthepages.com.au) is comprised of a Monthly Book Box service store from which you can purchase books, past boxes and other merchandise and services belonging to Beyond the Pages Author Services.

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1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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2. PRODUCTS

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We can, at any time, replace or remove an item in a monthly box at our discretion.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

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3. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

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4. INTERNATIONAL CUSTOMERS: IMPORT TAX AND CUSTOM DUTIES

If you purchase a Beyond the Pages Monthly Box (or any other Beyond the Pages product) from a country other than Australia, then you (or your designated recipient) agree to be the Importer of Record for any and all shipments you receive from Beyond the Pages. This may require the payment of any taxes and/or customs duties imposed by and specific to the regulations of your country. If your home-country decides to impose any taxes or customs-duties on your imported Beyond the Pages product, they may withhold delivery of your product until you have paid these fees. Beyond the Pages bears no responsibility for any fees that arise through the importation of its goods to any country outside of Australia.

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5. DAMAGED ITEMS

If you receive an item that is damaged, there is a process to follow. Please email beyondthepagesas@gmail.com within 10 days of receipt of the item, make sure clear photos of the damaged item/s and the box, showing the shipping label are provided. It is extremely important to keep ALL packaging as damage claims require all the packaging to be intact and presented to the Post Office if needed.

 

Here are the guidelines for Damaged Books. 

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Examples of Damage Accepted

  • A tear/rip/cut or visible scratch on the front of the book/dust jacket or spine that affect the ability to display. 

  • Residue or marks on the front or spine that cannot be removed

  • Indents or crushed edges that are clearly creased that affect the ability to read

  • More than one ripped or bent page that affects the text on the pages

  • Water Damage

  • Punctured

  • Spine split in half

  • Production defects (such as a missing finish)

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Examples of Damage that is NOT accepted. 

  • Light scratches, marks or residue on the back of the book, including foiling. 

  • Over-foiling, silver additional foil 

  • Slight mottling of foil

  • Minimal creasing on top or bottom of the book spine or corners.

  • Minimal Denting that can be smoothed

  • Spine Indents- due to the nature of the small printer used, there is a handmade process to the production, and variations in the glue thickness on the spine can occur. This does not affect the ability to read or the structural integrity of the book. 

  • Spine Scoring- The printers use scoring guidelines when binding, on large spines these scoring creases may be visible and is not damage and does not affect the integrity of the book. 

  • Wavy pages

  • Ripped or damaged blank pages

  • Minor dings that do not affect ability to read

  • Hardback jacket with minimal creasing 

  • Sticky residue that can be removed

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Please NOTE that it is hard to achieve a perfect foil, it is the first item in production and the books go through several machines during the process. Light scratching is normal and even a slight mottle to the foil effect. However missing sections of foil (black instead of foil)  is a misprint error. Over foiling (extra silver foil) can be lightly dusted off the cover, it is a part of the process. A similar effect can be seen with the glow in the dark print with excess glow layer seen, a light dust off and this removes any excess. 

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A small printer press is used, it is not a large commercial operation. Tolerances are higher than a commercial operation as there are handmade aspects to the production line, resulting in 'human' factors. While the utmost care and quality control processes are undertaken, small tolerances may be allowed through the process. 

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All paper/ swag items are included as *complimentary* items and will not be refunded or replaced. 

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All replacements are at the discretion of Beyond the Pages and subject to insurer requirements. Replacements are assessed on a case by case basis and are not a guarantee, alternative remedies may be offered at our discretion. In the event that you need to return any Product to us, we do NOT cover the cost of return postage or shipping BUT we will cover the cost of the replacement item.

You may be asked to destroy your damaged item before we can provide a replacement. Please do not dispose of your item before receiving confirmation we are able to replace it. 

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The replacements or damaged copies are not for resale purposes that would be deemed excessive or unfair. Should we find that our replacement policies are being abused by profiteering, we, in turn, would need to re-evaluate our replacement policies with this person. We reserve the right to refuse or cancel any replacements that we suspect or determine you are buying to resell.

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6. SHIPPING AND BULK ORDERS

Beyond the Pages is not liable for any missing or damaged items that are part of a bulk order using a third party provider. The utmost care and attention is taken with packaging and ensuring boxes get to their destination, we are not liable for anything that happens with on forwarding.

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7. CONTACT

If you have any questions arising from these terms and conditions, please contact beyondthepagesas@gmail.com.

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