Q: I ordered my box last week but haven't received any tracking advice?
The Book Boxes are PREORDER items and you will not be receiving the box until the month stated in the title. e.g October Unicorn Box, the box will be going out in October.
Q: Will I get a tracking number when the box is sent?
YES! If you have purchased direct through the website you will receive an automated email with your tracking number and a link to the Postal carrier in the email.
Q: Will the books be personally signed?
YES! From August 2022 all books in boxes will be personally signed by the Authors.
Q: Can I order two boxes?
No sorry, only one box per order will be accepted. BTP reserves the right to cancel any duplicate orders. This is so all customers get a fair chance at owning a box and to discourage book flipping. Please note orders will also be cancelled if we discover book flipping or reselling for crazy prices.
Q: Its the month of the box and I havent received tracking yet, where is it?
Delays do happen especially with international postage BUT I keep the home page updated regularly, and also post updates in IG and FB so make sure you follow the pages for notifications as any delays are well communicated.
Q: I just want one book from the box, can I purchase separately?
Unfortunately not. All exclusive items will be sold with the box only.
Q: Do you have a payment plan option?
I have two payment plan options one is via Paypal Pay in 4, make sure you have set up your Paypal Pay in 4 option in your account and then select PAYPAL at the checkout.
Alternatively I offer a MANUAL PAYMENT option via a Paypal invoice which you can pay by instalments of your choosing before the due date. A non refundable deposit is due within 3 days of placing your order with this option.
Q: My order has been cancelled, why?
Under Australian Consumer Law a business has the right to refuse service. I have made my thoughts clear on the following:
1. Book Flipping
3. Non Payment with no explanation
I have a zero tolerance policy to the above.
Q: Do you ship internationally?
YES! I sure do. I have EU, US, UK, NZ and CA on the website but if you are outside the areas listed please send an email through to email@example.com with your details and I am more than happy to send a postage quote through.
Q: Do you offer returns or exchanges?
All sales are final. We are unable to process returns at this time. All Box/ book purchases, are non-refundable and we do not accept returns or exchanges.
Any returns made to us will not be eligible for a refund.
Any damages to items must be reported and sent within 10 days of receiving the items with photographic evidence to be processed for an insurance claim. For further information see Terms and Conditions.
Q: I am an Author and would love to appear in a Book Box, how can I make this happen?
I would love to hear from you send an email to firstname.lastname@example.org. However you must be a romance author, I'm not currently looking at expanding out of the genre at this time. Send me all your links, any book you would be interested in showcasing as well.
Q: I am a .... supplier and would love to have my products featured in your boxes, how do I do this?