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Frequently Asked Questions
Here you will find answers to the most frequently asked questions about the book boxes. If your question hasn't been answered send me an email to charli@beyondthepages.com.au .
Q: I ordered my box last week but haven't received any tracking advice?
The Book Boxes are PREORDER items and will go out 6-8 weeks after ordering. If there are any delays they are communicated via socials.
Q: Will I get a tracking number when the box is sent?
YES! If you have purchased direct through the website you will receive an automated email with your tracking number and a link to the Postal carrier in the email.
Q: Will the books be personally signed?
YES! From August 2022 all books in boxes will be personally signed by the Authors. There may be exceptions for author health reasons, but these will be disclosed as digital signatures.
Q: Can I order two boxes?
No sorry, only one box per order will be accepted. BTP reserves the right to cancel any duplicate orders. This is so all customers get a fair chance at owning a box and to discourage book flipping.
Q: I just want one book from the box, can I purchase separately?
Unfortunately not. All exclusive items will be sold with the box only.
Q: I missed a box, will there be more available?
YES! But these will be LIMITED. Extra books are printed to cover any transit damages/ lost mail and so there are always extras. But these wont be released until all Preorders have reached their destination.
Q: Do you have a payment plan option?
YES!
Paypal Pay in 4 is available, make sure you have set up your Paypal Pay in 4 option in your account and then select PAYPAL at the checkout.
Q: My order has been cancelled, why?
Under Australian Consumer Law a business has the right to refuse service. I have made my thoughts clear on the following:
1. Book Flipping
2. Rudeness
3. Non Payment with no explanation
I have a zero tolerance policy to the above. Please respect my decision as a small business owner.
Q: Do you ship internationally?
YES! I sure do. I have EU, US, UK, NZ and CA on the website but if you are outside the areas listed please send an email through to charli@beyondthepages.com.au with your details and I am more than happy to send a postage quote through.
Q: Do you offer returns or exchanges?
All sales are FINAL. We are unable to process change of mind returns. All Box/ book purchases, are non-refundable and we do not accept returns or exchanges.
Any returns made to us will not be eligible for a refund.
Any damages to items must be reported and sent within 10 days of receiving the items with photographic evidence to be processed for an insurance claim. For further information see Terms and Conditions.
Q: I am an Author and would love to appear in a Book Box, how can I make this happen?
Q: I am a .... supplier and would love to have my products featured in your boxes, how do I do this?
Send an email to charli@beyondthepages.com.au I am always looking for new suppliers to add to the boxes. Make sure you add your details, business website/ etsy store etc. It also helps if you detail any manufacturing lead times needed as well. You must be a registered business within Australia.
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