Frequently Asked Questions

Here you will find answers to the most frequently asked questions about the book boxes. If your question hasn't been answered send me an email to beyondthepagesas@gmail.com.

Q: I ordered my box last week but haven't received any tracking advice?

The Book Boxes are PREORDER items and you will not be receiving the box until the month stated in the title. e.g October Unicorn Box, the box will be going out in October. 

Q: Will I get a tracking number when the box is sent?

YES! If you have purchased direct through the website you will receive an automated email with your tracking number and a link to the Postal carrier in the email. If you have purchased via the Paypal Payment Plan (the google form) the transaction gets manually updated with the tracking details so make sure you check the invoice for your tracking. 

Q: Will the books be personally signed?

As this is an Australian based book box any international authors featured will have bookplates. This may disappoint some but unfortunately it is too cost prohibitive to ship signed books to Australia and keep box prices low. Where possible Australian Authors will be signed but this isn't always feasible as Authors are super busy people too! A lot of time goes into signing books, repacking, posting etc so please be mindful of this when ordering. BUT all books in any box WILL contain the Authors signature!

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Q: Its the month of the box and I havent received tracking yet, where is it?

Delays do happen especially with international postage BUT I keep the home page updated regularly, and also post updates in IG and FB so make sure you follow the pages for notifications as any delays are well communicated.  

Q: I just want one book from the box, can I purchase separately?

Unfortunately not. All exclusive items will be sold with the box only. I may have spares of the normal editions in the boxes but this is not a guarantee. 

Q: Do you have a payment plan option?

YES! There are several options for payment.

1. For AUS/NZ and US customers Afterpay is available direct through the website. 

2. I offer a Paypal Pay by Instalment Option- there is a section on the Box called PayPal Payment Plan and there is a link which takes you to the google form. Once the form is completed I raise an invoice in paypal and allow you to pay off the item until the end of the month before the box goes out (i.e September box, payment due by 31 August)

Q: Do you ship internationally?

YES! I sure do, but its not cheap! These boxes aren't light and require extra packaging and protection when sending overseas. I have EU, US, UK, NZ and CA on the website but if you are outside the areas listed please send an email through to beyondthepagesas@gmail.com with your details and I am more than happy to send a postage quote through. 

Q: I am an Author and would love to appear in a Book Box, how can I make this happen?

I would love to hear from you send an email to beyondthepagesas@gmail.com. However you must be a romance author, I'm not currently looking at expanding out of the genre at this time. Send me all your links, any book you would be interested in showcasing as well. I do have 2022 mostly filled now but happy to keep you in mind. 

Q: I am a .... supplier and would love to have my products featured in your boxes, how do I do this?

Send an email to beyondthepagesas@gmail.com I am always looking for new suppliers to add to the boxes. Make sure you add your details, business website/ etsy store etc. It also helps if you detail any manufacturing lead times needed as well.  You must be a registered business within Australia. 

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